Company News
The Business hotel staff returning lost money with honesty and integrity creates brand
Honest work, honest man, "president of SEA&STAR CONSTRUCTION GROUP CO.LTD, Mr. Sun Yongliang often the staff speaks a word, the Group requires staff to do the most basic professional ethics.
SEA&STAR CONSTRUCTION GROUP CO.LTD’s employees are in accordance with the requirements, with honesty, integrity of style, in order to contribute to the starfish Group brand, which is in the hotel as the Group's operating window, there is a fully embodied.
One afternoon in early April, the the Starfish Hotel teahouse to three guests, after sitting in the hall scattered into the teahouse to waiting for a friend. The 3 guests edge cup of tea while people talk the whole day. When they came to the teahouse greeting a while, the four people under the leadership of the attendants to enter the the teahouse rooms, accompanied by rain, ear bamboo flute, point a pot of good tea fragrance rich, everyone seated around the table a concept of color, two smells, after three taste better and better, a few words is to say open.
Afternoon Hotel teahouse package more the attendants week Cher after the guests in private rooms have replaced the ashtray, continued on tea, before returning to the hall to organize the scattered units. Clean up scattered units chair cushion, cushion below the gap in the chair near the window, there is a new mobile phone is nowadays popular Apple phone, the market price of 4,000 yuan. Week Cher holding a cell phone back slowly, thinking, sitting here since then three guests and other friends, this scattered units no one else but the guests sit here did not call, can not be determined this phonethese guests.
Week Cher had an idea, the phone behind, walked into the rooms, very polite and asked: "Excuse me, Excuse me, gentlemen look, you have not lost anything." Guests have been to take a close look,learned that one of the guests on the phone was gone. Accurate to say the brand and model of the phone. When Zhou Cher took out the phone, the guests is very excited, would like to thank her, and advantage of the opportunity to pick up the wallet, very embarrassed Cher refused, and said it was a waiter should do. Back to talks about this week Cher disagree, would think this is a fair share of things, not worth mentioning. Imagine First of all, the guests into the teahouse, not made a phone call, even if the phone was gone, can not be completely lost here; Second, even if the guests make sure the phone but not in the shop, they sit position seatthe chair is not the line of sight of the monitor, the waiter can completely denied; Finally, if the waiter is holding a phone over to him when the guests have to bring money to thank the waiter took it for granted.
As a waiter, even made a wage what not to buy, but also two or three months in order to buy this phone, but when such a compelling fashion communication products placed in front of our staff, but sheunmoved. Things like this, there are many in the Starfish Hotel, when reporters heard it, filed reported, the hotel manager smiled, sighed and said: "Things like this every month in our hotel has several onwards, waiter Jianqian, picked up the phone, the more careless Ms. backpack off the rooms do not know, we have to spend tremendous efforts to contact guests can be said that in our hotel, lost what can retrieve to. "
If a person is doing is a good character, but every waiter to do so, the hotel management in place. The starfish Hotel cast brand integrity.